Overview

At Intelligent Reflect, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our network troubleshooting services and educational platform. We operate in compliance with Taiwan's Personal Data Protection Act and international privacy standards.

By using our services at intelligent-reflect.com, you agree to the practices described in this privacy policy. We encourage you to read this document carefully and contact us if you have any questions about our data handling practices.

Information We Collect

We collect information necessary to provide our network troubleshooting services and educational programs. The data we gather helps us deliver personalized learning experiences and technical support tailored to your needs.

How We Use Your Information

Your data helps us provide effective network troubleshooting support and comprehensive IT education. We use this information to customize our services to your specific technical environment and learning objectives.

Service Delivery

We analyze your network data to identify connectivity issues, performance bottlenecks, and security vulnerabilities. This technical information allows our team to provide accurate diagnostics and targeted solutions for your infrastructure challenges.

Educational Programs

Your learning data helps us track progress through our courses and certification programs. We use this information to recommend additional training modules, provide personalized feedback, and ensure you're meeting your professional development goals.

Communication and Support

We use your contact information to send course updates, technical alerts, and service notifications. Our team may also reach out to provide additional support or gather feedback about your experience with our platform.

Data Sharing and Third Parties

We maintain strict control over your personal information and only share data when necessary for service delivery or legal compliance. We never sell your information to marketing companies or unrelated third parties.

Service Providers

Some of our operations involve trusted technology partners who help us deliver educational content and maintain our platform infrastructure. These providers access only the minimum data necessary for their specific functions and are bound by confidentiality agreements.

Legal Requirements

We may disclose your information if required by Taiwan law enforcement, court orders, or regulatory authorities. In such cases, we'll notify you about the disclosure unless legally prohibited from doing so.

Your Privacy Rights

Access and Correction

You can request a copy of all personal data we hold about you, including your learning records, technical logs, and contact information. If any details are incorrect or outdated, you have the right to request corrections or updates.

Data Portability

If you want to transfer your educational records to another platform, we'll provide your data in a structured, machine-readable format. This includes course completion certificates, assessment results, and learning progress reports.

Deletion Requests

You can ask us to delete your personal information, though we may need to retain certain records for legal compliance or legitimate business purposes. We'll explain any limitations when processing your deletion request.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our approach combines technical safeguards with strict operational procedures.

Data Retention

Educational Records

Course completion data and certificates are maintained for seven years to support career verification and continuing education requirements. Learning progress and assessment details are kept for three years after course completion.

Technical Support Data

Network troubleshooting logs and configuration details are retained for two years to help with ongoing support issues. Anonymous technical metrics may be kept longer for service improvement purposes.

Account Information

Contact details and account preferences are maintained while your account remains active, plus an additional year after account closure. Financial records are kept according to Taiwan accounting regulations.

International Data Transfers

While our primary operations are based in Taiwan, some of our technology infrastructure and service providers operate internationally. When we transfer your data outside Taiwan, we ensure appropriate safeguards are in place.

We use approved transfer mechanisms such as adequacy decisions, standard contractual clauses, or binding corporate rules. These legal frameworks ensure your data receives protection equivalent to Taiwan's privacy standards regardless of where it's processed.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and help us understand how visitors use our platform. Most cookies we use are essential for basic functionality, though some help us analyze usage patterns.

You can control cookie settings through your browser preferences. However, blocking certain cookies may limit some features of our educational platform or troubleshooting tools. We don't use tracking cookies for advertising purposes.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur to our data practices. When we make substantial revisions, we'll notify you via email and post the updated policy on our website with a new effective date.

Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, you can request account closure and data deletion at any time.

Contact Information

When contacting us about privacy matters, please include your full name, the email address associated with your account, and a detailed description of your request or concern. This helps us process your inquiry more efficiently and ensure we're communicating with the correct account holder.